Frequently Asked Questions About Flexible Stone — Supply & Shipping
We are a professional manufacturer focusing on R&D, production and export of flexible stone. With stable production capacity, strict quality control, standardized export packaging and mature logistics arrangement, we can fully support your project orders, bulk procurement and long-term cooperation. Below are some of the most common supply-related questions international customers ask during cooperation discussions.
Q: What is your production lead time?
Normally 10–25 days depending on order quantity, customization and production schedule. If you order many different product items, the production period will be slightly longer.
Q: Can delivery schedules remain stable during peak seasons?
Yes. We have professional production management and rich export experience to keep delivery on time. We will make sufficient preparation in advance when entering peak production seasons to avoid any delay.
Q: Which ports do you usually ship from?
We mainly arrange shipment from Qingdao Port. Our factory is located in Linyi, an inland dry port in China. We can finish customs declaration and cargo sealing locally, then deliver goods directly to the port by truck without secondary loading and unloading. We can also arrange shipment from other major Chinese ports according to customer destination and logistics arrangement.
Q: Can you help arrange shipping and customs documents?
Yes. We can provide complete export documents including commercial invoice, packing list, bill of lading, certificate of origin and other required certificates.
Q: Can you work with our own freight forwarder?
Absolutely. We are very experienced in cooperating with customer-designated forwarders and logistics agents, and we can follow your shipping arrangement smoothly.
Q: What payment methods do you accept?
We accept mainstream international payment terms such as T/T and L/C. Other payment methods can also be negotiated based on mutual agreement.
Q: How do you handle after-sales issues?
We provide timely and responsible after-sales support. Once any quality or transportation problem occurs, we will communicate actively with customers and offer proper solutions as soon as possible.
Q: What is your monthly production capacity?
Our factory can support small trial orders as well as large bulk orders with stable monthly output, fully meeting long-term project demands. We have three dedicated production lines specially for flexible stone, ensuring fast and orderly order completion.
Q: Can you handle OEM and customized designs?
Yes. We support full OEM service, including customized textures, colors, sizes, logos, labels and outer packaging according to your requirements.
Q: How do you control product quality?
We carry out strict quality inspection from raw material selection, production process, finished product checking to packaging and container loading. Every automated production line is equipped with more than three professional inspectors to control quality and ensure defect-free products. In case of minor abrasion during transportation, we will provide matching touch-up liquid of the same batch for easy repair.
Q: Will there be color differences between batches?
The production of flexible stone adopts high-temperature baking process, so slight natural color variation may exist between batches, but the difference is almost negligible to the naked eye. We strictly control production formula and process to keep high batch consistency and minimize color difference.
Q: Do you provide quality inspection reports or certifications?
Yes. We can provide relevant test reports and official certifications according to different project standards and market requirements.
Q: How do you ensure products are not damaged during transportation?
We adopt professional export-grade packaging to protect goods during long-distance shipping.
Inner packaging: Each piece is wrapped independently with waterproof PE film to prevent moisture, scratch and surface wear.
Outer packaging: Products are neatly stacked and packed into thick 5-layer export corrugated cartons, which are compression-resistant and drop-proof for sea transportation and stacking. Each carton is reinforced with packing belts to avoid cracking or breaking.
We also provide pallet packing with wooden frames, fully wrapped with stretch film for dustproof and moistureproof, suitable for mechanical container loading and greatly reducing damage risk.
Q: What is your MOQ?
Our standard MOQ is 100 pieces per model. The specific minimum order quantity depends on product style and customization degree. Mixed styles are acceptable in one order. For LCL orders that cannot fill a full container, we can send goods to the port and combine shipment with your forwarder. Feel free to contact us for more cooperation details.
Q: Can different models be mixed in one container?
Yes. We support mixed loading of different colors, textures and sizes in one container, helping customers optimize procurement plan and save logistics cost.
Q: How Much Fits in a 40HQ Container?
Container loading quantity depends on product dimensions, thickness, packaging methods, and pallet requirements. Our team continuously optimizes packing and loading solutions to maximize container utilization and help customers reduce shipping costs.
After confirming product specifications, we can provide detailed loading calculations and recommend the most cost-effective shipping arrangement for your order.
Q: How is the product price calculated?
The price is calculated based on product design, thickness, order quantity, packaging standard and customization requirements. Please contact our sales team to get an accurate official quotation.
Q: Do you offer discounts for bulk orders?
Yes. We provide favorable discount policies for large volume orders and long-term cooperative customers.
Your Reliable Flexible Stone Supply Partner
We are committed to providing customers with high-quality decorative materials, stable production support, and professional export services. From product selection to shipment arrangement, our team works closely with clients to help ensure smooth and efficient project execution.
We hope the FAQs above help answer your concerns and provide a clearer understanding of our supply capabilities. If you have additional questions or specific project requirements, feel free to contact us — our team is always ready to provide professional support and customized solutions.
